“It was so good just to have someone to talk to…some of these things I just couldn’t say out loud or everyone else didn’t seem to want to hear it.”

“I was impressed and grateful to have this service available to me. Every call, medical and emotional, seemed to come at the right time.”

"Vital Decisions was instrumental in helping me to help my family understand how to give my mother what she wanted. This was my first experience with a family member who was seriously ill. The counselor was able to help me be strong for my mother when she couldn’t be for herself."

“This service was a pleasant surprise to me. Vital Decisions educated me and prepared me for things I wasn’t thinking about and probably wouldn’t have thought about."

"Vital Decisions provides excellent support. I really appreciated the call back for the status check on my decision making. It showed me that somebody really cared."

"For the first time during the course of my illness, someone took a genuine interest in explaining the delicate topic of possible scenarios that may happen and the choices that are available. As a result of my conversations with Vital Decisions, I was better prepared for any unforeseen circumstances."

“I believe that Vital Decisions provides an excellent service to our members and their families when they need it most.”

“You all must be very proud of the service you are providing to people who are in the middle of the "fight of their life”.”

“You are an asset to us and the members truly appreciate your help.”

“The Living Well Program has been a perfect fit. It transforms our seriously ill members into active participants in their care decisions, and allows them to make sure that their preferences and priorities are considered by everyone on the care team. . . we’ve seen patients express a preference to replace the non-beneficial treatments at the end of life with a care plan that stresses care and treatment that helps them to achieve what’s important to them.”